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About Me

Quality Assurance and Enhancement

I am available as an External Assessor and Adviser on validation of undergraduate and postgraduate business programmes and have experience in dual and franchise degrees.

Experience as Link Tutor, External Examiner, Programme External Advisor, Programme External Assessor in – troubleshooting and improving processes, management of undergraduate and postgraduate programmes and resolving design and delivery issues, faculty training and development. Have experience of franchised and dual-awards delivered programmes

 

I collaborate with academics and practitioners and review papers for several journals. I am a Member of the editorial boards of Journal of Operations Management (since 2007) and Business Process Management Journal (since 2005), and Associate Editor of the Journal of Hospitality and Tourism Research (since 2015).

2014

Focused Issue on “Responsible Purchasing and Supply Practices”

Guest edited with Joseph Sarkis (Worcester Polytechnic Institute, USA); Martin Lockström (Nordic International Management Institute, China) and Thomas Callarman (China Europe International Business School, Shanghai, China).

Decision Sciences Journal, Volume 45 Issue 4 -Published on 25 Aug 2014

Goto for its contents http://onlinelibrary.wiley.com/doi/10.1111/deci.2014.45.issue-4/issuetoc

2011

Special Issue on ‘Delivering and Measuring Success in the Public Sector”

Guest edited with Mik Wisniewski, University of Strathclyde

International Journal of Public Sector Management, Vol. 24 Iss. 4

Goto webpage for SI contents: http://goo.gl/i4ss3o

2009

Special Issue on “Research and Practice in Marketing, Human Resources and Operations Management in Services – Perspectives from Asia

Guest edited with Associate Professor Jochen Wirtz, National University of Singapore and Professor Robert Johnston, University of Warwick.

Journal of Service Management, Vol. 20 Iss. 5.

Goto webpage for SI contents: http://goo.gl/wKualw

2007

Special Issue on “The Changing Face of Process Improvement: The Saga Continues”

Guest edited with Professor Jiju Antony, University of Strathclyde

International Journal of Six Sigma and Competitive Advantage, Vol. 3 Iss. 4.

Goto webpage for SI contents: http://goo.gl/DhA0fp

 2005

Special Issue on “E-Learning @ the Workplace”

Guest edited with Dr. Jason Hughes, Centre for Labour Market Studies, University of Leicester

Journal of Workplace Learning, Vol. 17 Iss. 5 and 6

Goto webpage for SI contents: http://goo.gl/WFbYsW

 2004

Special Issue on “Six Sigma for Operational Excellence”

Guest edited with Dr. Jiju Antony, Glasgow Caledonian University, Scotland.

The TQM Magazine, Vol. 16 Iss. 4.

Goto webpage for SI contents: http://goo.gl/x1YzUk

 2003

Special Issue on “Managing Quality in e-Operations”

The TQM Magazine, Vol. 15 Iss. 3

Goto webpage for SI contents: http://goo.gl/YJJcHh 

  • International Programme Committee, Reviewer, 8th IEEE International Conference on Management of Innovation & Technology, 19-21 September 2016, Bangkok, Thailand.
  • International Programme Committee, Reviewer, 7th IEEE International Conference on Management of Innovation & Technology, 23-25 September 2014, Singapore.
  • International Programme Committee, Reviewer, 6th IEEE International Conference on Management of Innovation & Technology, 11-13 June 2012, Samur Bali, Indonesia.
  • Technical Programme Committee Member, Reviewer, 5th IEEE International Conference on Management of Innovation & Technology, 2010, Singapore.
  • Technical Programme Committee Member, Reviewer, 4th IEEE International Conference on Management of Innovation & Technology, 2008, Thailand.
  • International Advisory Committee Member, Reviewer, Session Chair, 5th International Conference on Quality and Reliability, 5-7 November 2007, Thailand.
  • Technical Programme Committee Member, Reviewer, Session Chair for “Six Sigma and Quality Management Stream”, 3rd IEEE International Conference on Management of Innovation & Technology, 2006, Singapore.
  • Technical Programme Committee Member, Reviewer, Session Chair, IEEE Engineering Management Conference, 2004, Singapore.
  • Advisory Committee Member, 2nd International Conference on Quality, Reliability and Information Technology, 2003, New Delhi, India.
  • Advisory Committee Member, 7th Annual International Conference on Industrial Engineering, 2002, Busan, South Korea.
  • Programme Committee Member, Session Convenor, International Conference on Management of Innovation and Technology, 2000, Singapore.

2014

  • Lee, V-H., Ooi, K-B., Chong, A.Y-L., Seow, C. (2014). “Creating Technological Innovation via Green Supply Chain Management: An Empirical Analysis”, Expert Systems with Applications. 41 (16), 6983-6994. [ScienceDirect Top 25 List of Most Downloaded Articles (Jan-Dec 2014)]. This journal was ranked 5/77 by Thomson Reuters’ in the file of Operations Research & Management Sciences, 2012.

2012

  • Chavez, P.J.A. and Seow, C. “Managing Food Quality Risk in Global Supply Chain: A Risk Management Framework”, International Journal of Engineering Business Management, Vol. 4, Issue, 3, pp. 1-8.
  • Pandya, K.V., Vallabhaneni, J. and Seow, C. “E-grocery in India: A comparison with UK”, International Journal of Indian Culture and Business Management, Vol. 5 Issue 3, pp. 233-258.

2010

  • Tamayo, M.B. and Seow, C. “Buyer-Vendors Relationship: From Purchasing Management to a Supplier Relationship Management Approach. Case Study: Mobile Telecommunications Company in Ecuador S.A.” 4th International Conference of Operations and Supply Chain Management and 15th Asia Pacific Decision Sciences Institute, Hong Kong and Guangzhou.

2009

  • Wood, J. and Seow, C. “An Examination of the Integration of Sustainability and CSR Curricula in UK Postgraduate Business School Programmes” Conference Proceedings of the 3rd International Conference on Higher Education for Sustainable Development, 20-22 November 2009, Malaysia.
  • Madichie, N. and Seow, C. Chapter 21. Malaysia. In: Dana, L.-P., Han, M., Ratten, V. and Welpe, I.M. Handbook of Research on Asian Entrepreneurship. Edward Elgar Publishing, pp. 181-192.

2008

  • Seow, C. and Tiu, K.Y. Case Study 12.1 The Legend Hotel, Kuala Lumpur, Malaysia – A case study depicting the deployment of Six Sigma in a hotel, in Johnston, R. and Clark, G. (2008, 3e). Service Operations Management, FT Prentice Hall.

2007

  • Antony, J., Downey-Ennis, K., Antony, F. and Seow, C. (2007) Can Six Sigma be the “cure” for our “ailing” NHS? Leadership in Health Services, Volume 20, Issue 4, pp. 242-253. [Highly Commended Award Winner at the Literati Network Awards for Excellence 2008]
  • Pontier, M. and Seow, C. “Six Sigma through People – Raising Performance Excellence through SEPO” for 5th International Conference on Quality and Reliability, 5-7 November 2007, Thailand. 
  • Seow, C. Getting Our Graduates “Work Ready” for the International Society for the Scholarship of Teaching and Learning (ISSOTL 2007), 2-5 July 2007, Australia.

2006

  • Seow, C. and Liu, J. Innovation in Maintenance Strategy through Six Sigma: Insights from a Malaysian SME, 3rd IEEE International Conference on Management of Innovation and Technology, June 21-23 2006, Singapore.

2005

  • Seow, C. “Human Resources (HR) + Six Sigma: One needing the other for Corporate Sustainability.” Asia HRD Congress, 25-27 July 2005, Kuala Lumpur. [Guest Speaker].
  • Seow, C. and Tiu, K.Y. “Six Sigma for Organisational Learning: An Enabler for Customer Retention in the Hotel Industry,” Fourth SERVSIG Research Conference, 2-4 June 2005, Singapore.
  • Seow, C. and Tiu, K.Y. “Improving Service Recovery with Six Sigma (DMAIC) in the Hospitality Industry: A Case Study” 7th International Research Conference on Quality, Innovation, and Knowledge Management, 16-18 February 2005, Malaysia Refereed Stream – [Co-author with Tiu, K. Y., VP Operations – Legend Group of Hotels and Resorts, Malaysia].

2004

  • Seow, C., and Hall, D. “Six Sigma as a Process Enabler and a Strategic Facilitator for Knowledge in Sustainable Development: A SME Case Study” IEEE Engineering Management Conference, 18-21 October 2004, Singapore. [Co-author with Hall, D., Works, Production and Quality Manager – Bovince Limited (UK)].

2002

  • Seow, C. (2002). Benchmarking of Supply Networks, in Proceedings of the International Workshop on Logistics Network (IMaSLogNet), 21 October 2002, Brussels.
  • Pandya, K.V. and Seow, C. Investigations in Quality Requirements in E-Business, in Proceedings of the 2nd Annual Conference: The International Academy of E-Business, 6-11 March 2002, Florida.
  • Shah, N., Seow, C. and Dawson, R. E-commerce and Information Flows in Supply-Chain Management, in Proceedings of The 2nd Annual Conference: The International Academy of E-Business, 6-11 March 2002, Florida (Shah, N. and Dawson, R. are from Loughborough University).

2001

  • Seow, C. Internet Delivery + Traditional Delivery = Effective Learning: Facilitating Learning in “Managing Operations” in Proceedings of the 2nd International Conference on Technology in Teaching and Learning in Higher Education, 27-29 June 2001, Greece.

2000

  • Seow, C. (2000). Managing Quality in e-Operations, in Proceedings of The 2000 IEEE International Conference on Management of Innovation and Technology (ICMIT 2000), 12-15 November 2000, Singapore.

1997

  • Seow, C. (1997) TQM in Manufacturing: First Snapshots from Malaysia, Total Quality Management, Vol. 8, No. 2 & 3, June 1997. S265-S270.

1996

  • Seow, C. QFD: An Enabler to Concurrent-Engineering Design-Management, presented at the 2nd ALPS EuroConference, University of Bologna, Italy, 23-25 September 1996. [Recipient of Conference Human Capital Mobility Grant].
  • Seow, C. and Moody, T. QFD as a Tool for Better Curriculum Design, in Proceedings of the ASQC 50th Quality Congress, 13-15 May 1996, Chicago.

1995

  • Seow, C., Moody, T. and Kaye, M. QFD in Academia – An Alternative Tool to Better Curriculum Design, in Proceedings of the British Academy of Management Annual Conference, Sheffield, 11-13 September 1995. 
  • Charron, C. G. and Seow, C. Encouraging the Smaller Organisations – less complex tools can help smaller companies achieve continuous improvement, Self-Assessment, July 1995, pp. 25-27.

1993

  • Seow, C. Manufacturing Performance Measures, in Proceedings of the British Academy of Management Annual Conference, Milton Keynes, 20-22 September 1993.

Dissertation Supervision

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